FAQ

Why was my order cancelled and refunded?
Return & Exchange Policy
How to reactivate your subscription
How to update my shipping address?
How Can I Add/Remove Club Exclusive Offers?
How do I skip a month?
How do I Pause or Cancel my Subscription?
How to change your charge date?
Where is my subscription?
Can I use a Coupon Code on Subscription Boxes?
How long do I have to wait to get my box?
Can I return my Subscription Box?
Can I gift a Subscription Box to a friend or family member?
How do I sign up to become a Darn Good Yarn Wholesaler?
My package is missing, what should I do?
Do you ship internationally?
What should I do if I receive the wrong item(s)?
My item arrived damaged, what should I do?
When will my order ship?
How do I see my Karma Points balance?
What are Karma Points?